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Use real-life examples Soft articles should be easy to read and digest so use short paragraphs and sentences. Break up long blocks of text into smaller paragraphs and use bullet points and numbered lists to highlight key points.
High school diploma or general education degree (GED); or 1+ years of customer service/call center experience; or equivalent combination of education and experience. 1+ years of customer service experience (preferred within a call center or healthcare field) Takes ownership by identifying patient needs resolves problems by clarifying issues researching and exploring answers and alternative resolutions and implementing best solutions.
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